Terms & Conditions
Please read these Terms and Conditions ("Terms") carefully before using the services of Sundara Resort, operated by Sundara Group of Hotels, located at 15, Kulamangalam Main Rd, Sastha Nagar, Keela, Madurai, Tamil Nadu – 625017. By making a reservation or using our services, you agree to be bound by these Terms.
1. Reservations and Booking
1.1 Booking Confirmation
A reservation is confirmed only upon receipt of the advance deposit and issuance of a written confirmation by Sundara Resort. Verbal commitments alone do not constitute a confirmed booking.
1.2 Advance Deposit
A minimum advance deposit of 50% of the total booking value is required to confirm a reservation. The balance is payable at the time of check-in.
1.3 Identification
All guests must present valid government-issued photo identification (Aadhaar Card, Passport, Driving Licence, or Voter ID) at the time of check-in as required by law.
2. Check-In and Check-Out
- Standard check-in time: 12:00 PM (Noon)
- Standard check-out time: 11:00 AM
- Early check-in and late check-out are subject to room availability and may attract additional charges
- Failure to check out by 11:00 AM may result in an additional charge equivalent to one night's tariff
3. Guest Conduct
Guests are expected to maintain decorum and respect the resort environment and other guests at all times. Sundara Resort reserves the right to refuse service or request departure from the property if a guest:
- Behaves in a disorderly, abusive, or unlawful manner
- Causes damage to resort property
- Violates any applicable laws or regulations
- Disturbs the peace and comfort of other guests or staff
4. Damage to Property
Guests are liable for any damage caused to resort property during their stay. The cost of repair or replacement will be charged to the guest's account. Guests must report any pre-existing damage upon check-in.
5. Outside Food and Beverages
Outside food and beverages are not permitted within resort premises. Guests are encouraged to enjoy the diverse culinary offerings at Chinna Veedu Restaurant.
6. Visitors
Non-resident visitors are welcome at the resort but must register at the reception. Visitor charges may apply. Visitors are not permitted in guest rooms after 10:00 PM without prior permission from management.
7. Pets
Pets are not permitted at Sundara Resort unless arrangements have been made in advance with the management.
8. Swimming Pool
- Pool usage is subject to pool timings and guidelines posted at the poolside
- Proper swimwear must be worn at all times in the pool area
- Children below 12 years must be accompanied by an adult while using the pool
- Sundara Resort is not responsible for accidents or injuries due to disregard of pool rules
9. Banquet and Event Services
Separate terms apply to banquet hall bookings and event services. These will be specified in the individual event agreement signed at the time of booking.
10. Liability
Sundara Resort shall not be liable for any loss, damage, or injury to guests or their belongings unless directly caused by the resort's negligence. Guests are advised to use the in-room safe for valuables. The resort is not responsible for loss of vehicles parked on the premises.
11. Force Majeure
Sundara Resort shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, pandemics, or other force majeure events.
12. Applicable Law
These Terms are governed by the laws of India and the state of Tamil Nadu. Any disputes shall be subject to the exclusive jurisdiction of the courts in Madurai, Tamil Nadu.
13. Contact
For questions regarding these Terms and Conditions, please contact us at reservation@sundaragroupofhotels.com or call 9677735991.
