Privacy Policy
Sundara Resort ("we," "us," or "our"), operated by Sundara Group of Hotels, is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.sundaragroupofhotels.com or make a reservation with us.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you make a reservation, contact us, or interact with our website. This includes:
- Full name, phone number, and email address
- Booking details including check-in/check-out dates, number of guests, and room preferences
- Payment information (processed securely through authorised payment gateways)
- Special requests and preferences for your stay
- Feedback and reviews you submit
- Device information and browsing data collected automatically via cookies
2. How We Use Your Information
We use the information we collect to:
- Process and confirm your reservations and bookings
- Communicate with you about your stay, including confirmation emails and reminders
- Personalise your experience at Sundara Resort
- Send you promotional offers and resort updates (with your consent)
- Improve our website, services, and guest experience
- Comply with legal and regulatory obligations
- Resolve disputes and troubleshoot problems
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our website and conducting our business (under strict confidentiality agreements)
- Payment processors to complete your transactions securely
- Legal authorities when required by law or to protect our legal rights
4. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files placed on your device that help us analyse web traffic and improve our website functionality. You can choose to disable cookies through your browser settings, though this may affect certain features of our website.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data (subject to legal obligations)
- Opt-out of marketing communications at any time
- Lodge a complaint with the relevant data protection authority
7. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for seven years in accordance with Indian financial and tax regulations.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our website is not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: reservation@sundaragroupofhotels.com
- Phone: 9677735991
- Address: 15, Kulamangalam Main Rd, Sastha Nagar, Keela, Madurai, Tamil Nadu – 625017
