Return & Refund Policy
At Sundara Resort, we strive to provide an exceptional experience for every guest. We understand that plans can change, and we aim to handle cancellations and refund requests fairly and transparently. This policy outlines the terms under which refunds are processed.
1. Room Reservation Cancellations
1.1 Standard Cancellation Policy
- Cancellation 7 or more days before check-in: Full refund of the advance deposit, minus a processing fee of ₹500 per booking.
- Cancellation 3–6 days before check-in: 50% of the advance deposit will be refunded.
- Cancellation 1–2 days before check-in: 25% of the advance deposit will be refunded.
- Cancellation on the day of check-in or no-show: No refund will be issued.
1.2 Early Departure
If a guest checks out before the confirmed departure date, no refund will be provided for unused nights, unless the early departure is due to a verified medical emergency or a fault on the part of the resort.
2. Banquet Hall and Event Cancellations
- Cancellation 30 or more days before the event: 75% refund of the advance deposit.
- Cancellation 15–29 days before the event: 50% refund of the advance deposit.
- Cancellation 8–14 days before the event: 25% refund of the advance deposit.
- Cancellation 7 days or less before the event: No refund will be issued.
Catering deposits for confirmed menus are non-refundable once food procurement and preparation has commenced.
3. Restaurant Cancellations
For table reservations at Chinna Veedu Restaurant, please notify us at least 2 hours in advance if you need to cancel. Pre-paid reservations (such as set menus or special occasion packages) are non-refundable if cancelled within 4 hours of the reservation time.
4. Force Majeure Cancellations
In the event of cancellations due to circumstances beyond the guest's control — including natural disasters, government-mandated lockdowns, or medical emergencies — Sundara Resort will offer a full credit note valid for 12 months, or a refund minus actual costs incurred, at the resort's discretion. Supporting documentation may be required.
5. Resort-Initiated Cancellations
In the rare event that Sundara Resort must cancel a confirmed booking due to circumstances beyond our control (such as natural disasters, infrastructure issues, or force majeure events), guests will receive a full refund of all amounts paid, or the option to reschedule at no additional cost.
6. Refund Processing
- Refunds will be processed within 7–14 business days of approval
- Refunds will be credited to the original payment method used at the time of booking
- Bank transfer charges, if any, will be borne by the guest
- For cash payments, refunds will be issued as a bank transfer (NEFT/IMPS) to the guest's registered bank account
7. How to Request a Cancellation or Refund
To initiate a cancellation or refund request, please contact us through any of the following channels:
- Email: reservation@sundaragroupofhotels.com with your booking reference number
- Phone: 9677735991 (available 24/7)
- WhatsApp: Send us a message with your booking details
- In-person: Visit our reception desk at the resort
Please provide your full name, booking reference number, and reason for cancellation when submitting your request.
8. Non-Refundable Items
The following are non-refundable under all circumstances:
- Service charges and taxes
- Charges for services already rendered (food, beverages, ancillary services)
- Special promotional or discounted bookings marked as non-refundable at the time of booking
9. Disputes
If you disagree with a refund decision, you may escalate the matter in writing to our management team at reservation@sundaragroupofhotels.com. We will review your case and respond within 5 business days.
10. Policy Updates
Sundara Resort reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website.
